NLC Herbal, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a fair and transparent return policy.

1. Return Eligibility

Products are eligible for return if:

  • The item is damaged, defective, or incorrect
  • The product is unused and in original packaging
  • The return request is made within 7 days of delivery

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used herbal products
  • Products damaged due to customer mishandling
  • Items purchased during clearance sales (if mentioned)

3. Return Process

To initiate a return:

  1. Email us at info@nlcherbal.in with your order details
  2. Attach images of the product (if damaged)
  3. Wait for approval from our support team
  4. Send the product to the provided return address

4. Refund Policy

  • Approved refunds will be processed within 7–10 working days
  • Refunds will be credited to the original payment method
  • Shipping charges are non-refundable unless the error is from our side

5. Replacement Policy

We offer free replacement for damaged or incorrect products, subject to verification.

For return assistance, call +91 9306737990.

Last Update:  20 January 2026